More About Online Ordering
Are there menu items that are unavailable with online ordering for pickup or delivery?
Yes, our Online Ordering menu includes only Dozens, Brew Boxes and Bottled Beverages.
Is there a minimum order amount or delivery fee associated with online ordering??
Yes, for delivery orders there is a delivery fee, which can vary by location. A guest must place a minimum order of at least $7.99 for delivery. For pick-up orders, there is no delivery fee or minimum order amount required.
When is my restaurant getting online ordering and delivery?
Krispy Kreme is currently in the process of rolling out online ordering across all of its locations and should be complete by the end of 2019. Delivery service is currently only available in select stores as it is contingent on the individual delivery providers coverage areas. We expect to increase the number of Krispy Kreme shops that offer delivery over time. Check out the More Smiles section of our website to see when Online Ordering and Delivery will be coming to you.
Can I use my Krispy Kreme rewards points, gift cards or coupons for online ordering/delivery orders? Can I earn rewards points for online orders placed through the Krispy Kreme website, mobile web or mobile apps?
Yes, as a Krispy Kreme Rewards member, you will be able to earn and redeem rewards with each Online Order. Please note Delivery Fees will still apply for Delivery orders, even if you are redeeming rewards. Gift cards and coupons can be applied to online orders with certain restrictions.
If I have an issue with my order, who do I contact?
We hope to provide the highest level of service possible, but in the event you are unsatisfied, or have a question about your online order please call the Krispy Kreme shop where you placed your order. The store phone number can be found on your order confirmation. To expedite resolving your inquiry, please have your order number from your ticket.
I’m having issues placing my online order, what’s wrong?
It could be a few factors, but it could be that the particular Krispy Kreme shop isn’t open and accepting online orders. You want to ensure you entered your billing address, credit card number and expiration date properly.
Where can I place a delivery order?
You can place a delivery order online here. You will be able to place an order online via our mobile app in the near future. Stay tuned.
I’m getting an error message that there are no delivery drivers in my area, what’s going on?
You are either outside of our delivery zone, or we currently have an overwhelming demand for Krispy Kreme doughnuts in your area. Please check back soon here.
What is the delivery radius for delivery orders?
The delivery range may vary by location, but we shoot for a delivery range of five (5) miles of the Krispy Kreme shops where we offer delivery. To see if we deliver to your address go here.
Can I edit my order after it’s been placed?
If you placed an order for ASAP, your order cannot be changed, as it is already being made.
